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At AfroFusion, we celebrate creativity, craftsmanship, and cultural expression, and want every customer to feel confident shopping with us. This Refund Policy explains when and how refunds are granted on our marketplace, which connects independent Afrocentric creators with customers worldwide.

1️⃣ When Are Refunds Granted?

We offer refunds under the following circumstances:

✅ Defective or Damaged Item
The product you received is materially flawed, broken, torn, or damaged, including damage during shipping. Please provide clear photo evidence within 7 days of delivery.

✅ Incorrect Item Received
You received the wrong size, color, variation, or product compared to your order. We will work with you to replace or refund as appropriate.

✅ Item Not as Described
There’s a major mismatch between the product description/listing and what was delivered (e.g., design, material, or function).

✅ Non-Delivery
Your order never arrived, and tracking confirms non-delivery, or it is significantly delayed beyond the vendor’s stated timeframe without notice.

✅ Order Cancellation (Before Shipment)
If you request to cancel before the item has been shipped or produced (especially for made-to-order items), we will process a full refund.

✅ Custom Order Failure (Vendor Side)
If the vendor is unable to fulfill a custom or personalized order or delivers an item with key personalization errors.

2️⃣ When Refunds Are Not Granted

We do not typically offer refunds for:

❌ Change of mind after delivery.
❌ Incorrect sizing when size charts were provided and matched.
❌ Minor variations in color, texture, or appearance due to screen differences or the handmade nature of products.

3️⃣ How to Request a Refund

Please email [email protected] or the Vendor you purchased rom directly within 7 days of delivery (or the expected delivery date for non-delivery cases). Include:

• Your full name and order number.

• A description of the issue.

• Clear photos if relevant (e.g., damaged item, wrong product).

Our team will review your request and respond within 2–3 business days.

4️⃣ What Happens Next?

If your refund is approved:

💳 Refunds will be issued to your original payment method within 7 business days of approval.

If your refund is not approved, we will provide a clear explanation and offer possible solutions (e.g., replacement, store credit).

5️⃣ Vendor-Specific Policies

Please note that some vendors on AfroFusion may have unique or more generous return policies. Always review the vendor’s individual shop policies when purchasing.

6️⃣ Need More Help?

We’re here to assist!
For any refund, return, or order concerns, contact our support team at [email protected].

At AfroFusion, we aim to balance cultural artistry with excellent customer care. We ask customers to respect the handmade and small-batch nature of many products, and we ask vendors to uphold high standards of quality and communication.

Thank you for being part of the AfroFusion community.